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i always tried to make it a point to teach my coworkers and managers the basics of the copy centre because the little help that they can provide, made a huge difference for me. it’s so hard to get people to help, especially when very little are trained in the copy department. besides the job itself, my coworkers were mostly all really fun to work with and they definitely help make the day go by better and quicker.Ī lot of the time it was me having to juggle online orders, customers at the counter for printing, customers at cash, someone needing help at the fax machine and with the self-serve printers, customers at the front asking questions about products on the shelf, and all while the phones are all ringing nonstop. i worked in a store where the copy department and cash were together and the customers piles up within seconds, and you’re left alone to deal with it all. you’re typically by yourself in the department, and managing all of the in-store customers and online orders, it could quickly get difficult. I worked in the copy department and it was, for the most part, very fast paced. WORK/LIFE BALANCE: Is average at best, especially if you have an early shift.
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Calls at times seem like they do not stop (You WILL feel like you are alone on phones even though management says you are not) PAY: Pay is not the greatest (after taxes approx $13.50 - $14.00 an hour) sometimes it does not seem worth it for the volume of calls you may take in a day. SHIFTS: Beware of shifts sometimes (Hours are 7:30am - 8pm) if you get multiple consecutive shifts, email your manager with the inquiry Once training is done you are somewhat on your own (at least it will feel that way at the start) but the managers and supervisors are there at the start (If they tell you something once remember it, they will get annoyed if you repeat inquiries more than twice) Anything more complex, you will need to reach out to CSHD (Customer Service Help Desk) You are only able to see very basic information about customers orders.
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It is nerve racking the first time you deal with customers and are not 100% sure how to run the systems, but they do have individuals there to help you.Īfter the first part of training is done, you are on the floor taking calls which is pretty straight forward but can get very repetitive.Īfter a few weeks, you go back to training for Print and Marketing (Staples Copy & Print) which is more complicated.
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Training itself, is a lot to take in but the trainer does try to add some fun to it. Working at Staples will feel like a chore once you get past training. Ils donnent de bons conseils au début ce qui est très bien pour améliorer nos ventes, mais à chaque fois que vous allez effectuer une vente à 1 (exemple juste un ordi sans rien d'autre) ils vont être mécontents, et vous demandent d'essayer de reconvaincre le client en lui parlant du plan de service et de la configuration, alors que vous l'avez déjà fait.pour moi c'est presque du har. Les superviseurs ne sont jamais capables de te les donner, ils cherchent toujours des excuses pour ne pas te les laisser prendre, même si nous sommes 2 ou 3 vendeurs présents sur le plancher.Įn ce qui concerne la vente, qui d'ailleurs il affiche un papier des résultats des ventes de tous les vendeurs, les superviseurs mettent la pression sur les vendeurs les moins performants et ce même si on n’est pas à la commission. L’autre souci provient aux pauses de 15 minutes, ayant en général des journées complètes, j’ai droit à 2 pauses.
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Avoir sa pause diner, pas de problème les supérieures se sentent obligés de la donner, d'ailleurs c'est seulement un 30 min je trouve ça court mais c'est plus un avis personnel. Pour moi les pauses sont utiles pour le repos et permettre de se déstresser. Cependant quand on en vient à la vente et les heures de travail, c'est là que tout le charme s'éteint.Īu niveau des heures je n'ai pas trop de problème à avoir 30 heures et plus, cependant là où est le problème est la pause. Au niveau ambiance de travail c'est très bien, les employés son souriant et sympathique.